From Kroger's Blueprint for Businesses:
As America’s grocer, we have taken extensive measures across our business to safeguard our associates and customers throughout the COVID-19 pandemic.
Our stores are at the center of our communities and face a higher rate of exposure than most Americans. But as an essential business, we’ve learned how to operate safe and open environments in retail stores, food production facilities, and distribution centers.
Our Purpose is to Feed the Human Spirit, which means we are driven to do more and help make the lives of those around us better.
During this time, we have also heldtrue to Our Values of integrity, honesty, diversity, inclusion, safety and respect. To live Our Values means we lead by example even when it’s hard, encourage collaboration and active involvement with everyone, and ensure our associates and customers feel valued and safe.
As an extension of Our Values, we decided early on to be transparent – share what we’ve learned, what went well and where we could improve.
We learned a lot from others as well– many companies and government officials have partnered with us to share valuable insights. And we learned that being proactive in our decision making helped us keep our business open safely and continue to do our part to flatten the curve.
In the same spirit, we want to share what we’ve learned and best practices with other businesses, so they can take steps now to develop protocols and procedures to reopen safely and continue to flatten the curve.
This first installment of Sharing What We’ve Learned: A Blueprint for Businesses includes recommendations, insights, best practices and downloadable creative assets to help businesses navigate the next phase of this unprecedented pandemic. We will continue to update the Blueprint inthe coming days and weeks, providing additional resources, tools and templates for other industries to leverage.
We recognize that not all businessesare the same. What worked for us may not work for you. And while there is no “one thing” that makes all the difference, taking a holistic approach to safety will lead to better outcomes.
And importantly, working together, we can all support our communities and help reopen businesses safely.